Frequently asked questions
Answers that help customers act faster.
Find quick guidance on tracking, support, privacy, and shipment preparation.
Quick guide
Fast access to the right shipping action
Clearer service and tracking information
Direct support when a shipment needs attention
FAQ
Common questions, clearly answered.
These answers focus on the details customers usually need first.
What can I see when I track a shipment?
You can view the current status, route checkpoints, package details, sender and receiver information, and delivery progress.
Can I contact support without signing in?
Yes. You can start a live support chat from the support page without creating an account first.
What details help avoid shipping delays?
Accurate addresses, the correct phone number, package dimensions, declared value, and a clear package description all help.
Does tracking show private delivery information publicly?
Public tracking is designed to show shipment progress and approved shipment details without exposing sensitive account data.